FAQ

Find answers to the most common questions about using BronQR, from setup and features to troubleshooting.

  • What is Digital Menu Creation?

    Digital Menu Creation allows you to design a fully interactive and visually appealing menu that your customers can access directly on their smartphones by scanning a QR code. Unlike traditional paper menus, digital menus can be updated instantly without reprinting costs, ensuring customers always see the latest prices, offers, and items. You can add high-quality images, detailed descriptions, allergen information, and even upsell suggestions to increase order value and improve the dining experience.

  • How does Multi-Language Support work?

    Our Multi-Language Support feature ensures your menu and system interface can be easily switched to the customer’s preferred language in real time. This is ideal for serving tourists, expats, or multilingual communities. You can provide manual translations for accuracy or rely on built-in translation tools for quick setup. Customers will feel more comfortable ordering in their own language, which increases trust and reduces ordering mistakes.

  • Can I manage multiple branches?

    Yes! With our centralized dashboard, you can manage menus, pricing, staff roles, and promotions for multiple locations from a single platform. This means you can run different promotions per branch, customize menus based on location-specific dishes, and track branch-specific performance analytics. Whether you have two branches or twenty, you’ll have full control over operations without switching between different systems.

  • Can I customize QR codes?

    Absolutely. You can generate unique QR codes for different purposes—menus, order placing, feedback collection, or table-specific service. Each QR code can be branded with your colors, logo, and style to maintain brand consistency. You can also download QR codes in high resolution for printing on table tents, menus, posters, or even integrating into your marketing materials.

  • How do Menu Modifiers & Custom Pricing help?

    Menu Modifiers allow customers to personalize their orders by choosing add-ons, sizes, cooking preferences, or extra toppings. Each modifier can have its own price, enabling you to upsell easily. For example, a customer ordering a pizza can select extra cheese, gluten-free dough, or a larger size, with the total price updating automatically. This flexibility increases customer satisfaction while maximizing your revenue per order.

  • Can I run promotions and discounts?

    Yes! You can set up time-based discounts, seasonal promotions, happy-hour deals, or percentage-based offers directly from your dashboard. Promotions can be displayed on your digital menu with eye-catching banners or labels, encouraging customers to take advantage of the deals. This feature helps boost sales during slow hours, clear out stock, or reward loyal customers.

  • How can I collect customer feedback?

    You can gather valuable insights by enabling ratings and review submissions directly from your digital menu or QR code. Customers can rate their experience, leave comments, and suggest improvements. All feedback is stored in your admin panel, allowing you to respond, track trends, and identify areas for improvement. Positive reviews can be highlighted to boost your credibility, while negative feedback gives you the opportunity to act quickly.

  • How does BronQR make information clearer?

    BronQR enhances menu clarity by allowing you to add food category labels (e.g., Vegan, Spicy, Halal), allergen warnings (e.g., Contains Nuts, Gluten-Free), and nutritional information (e.g., calories per serving). This helps customers make informed decisions quickly, which is particularly important for those with dietary restrictions or health-conscious lifestyles. Clear labeling not only improves customer trust but can also encourage them to explore more items.

  • Can I organize dining areas and tables?

    Yes! Our table management system lets you define dining areas (e.g., terrace, VIP room, bar section) and assign tables accordingly. You can label tables with numbers or names, track which tables are occupied, and link specific orders to each table in real time. This organization improves staff efficiency, reduces order mix-ups, and creates a smoother customer flow.

  • What is the Activation feature?

    The Activation feature allows you to instantly turn features, promotions, or specific menu sections on or off without needing to rebuild or republish your menu. For example, if an item is out of stock, you can deactivate it with one click, and it disappears from the customer view. Likewise, you can quickly launch a promotion or special offer during peak hours and disable it when it ends. This flexibility ensures your menu is always accurate and up-to-date.